Frequently Asked

Yes. FakeSmile is a real, independent streetwear label founded in Lagos, Nigeria in 2023, and fakesmilestore.com is our only official online store. The word “fake” in our name is a statement — wear confidence even when the smile is fake — not a description of our products.

Everything we sell is an original FakeSmile design, cut and sewn in small batches by our team in Lagos. We do not sell replicas, counterfeits or dropshipped inventory. You can visit the studio at 16 Iyabo Arole Street, Ikorodu Grammar School, Lagos, Nigeria (by appointment), follow us on Instagram @trendsbyfakeasmile, or email fakeasmile29@gmail.com — a real person replies.

Because most of us wear one. FakeSmile started in 2023 from a simple truth: there are pains and untold stories behind the faces we show the world, and we keep going anyway. The name honours the silent fighters — the ones who hide the pain but never quit. It’s bold, it’s dark, it’s real. Read our story.

Every piece is patterned, sewn and finished in Lagos, Nigeria. We produce in small, limited runs so the standard stays tight — 320GSM heavyweight cotton for hoodies, 260GSM for tees, signature stitching throughout.

Always open. Email fakeasmile29@gmail.com with your stockist or collaboration brief (store, location, quantities, timeline) and the team will reach back within 48 hours.

Open any product, pick your size, choose a quantity and hit Add To Cart. From the cart, tap Proceed To Checkout, enter your contact and delivery details, then pay securely. You’ll get an order confirmation by email and can review it any time on the Orders page.

Payments are processed by Nomba, a licensed Nigerian payment processor, on a secure hosted checkout page. You can pay by Visa, Mastercard or Verve card, bank transfer, or USSD. Your card details go directly to Nomba — they never touch our servers.

Prices are set in Nigerian Naira (₦). If you’re shopping from outside Nigeria we show prices in British Pounds (£) converted at the live market rate for convenience, but the final charge is made in Naira by Nomba. Your bank may apply its own conversion rate or a small foreign-transaction fee.

You’ll receive a confirmation email with your order number (it starts with FS-), the items, and your delivery address. The order also appears on your Orders page. If you paid but didn’t get an email within 30 minutes, check spam and then message us on WhatsApp with your name and the time you paid.

Yes, as long as it hasn’t been dispatched. Contact us within 12 hours of ordering on WhatsApp or by email with your FS- order number and we’ll update the size, address or cancel and refund in full.

Yes — your colourway, your sizing, your vision. Send us what you’re picturing on WhatsApp and we’ll quote and build a one-off piece. Custom orders are made to order and are final sale (see Returns).

Yes. We ship worldwide direct from Lagos and currently deliver to customers in 12+ countries, including the UK. Shipping is included in the price on every order — there is no separate shipping fee at checkout. See Shipping & Delivery for timelines.

Orders are prepared within 1–3 business days (made-to-order pieces 5–7). After dispatch: Lagos 1–3 business days, rest of Nigeria 3–7, United Kingdom 7–14, rest of the world 10–21. Full details on the Shipping & Delivery page.

Yes. When your order is dispatched we send the courier and tracking reference by email (and WhatsApp if you’ve shared a number). The Orders page also shows your order’s progress.

You have 14 days from delivery to return or exchange unworn, unwashed pieces with tags attached. Email fakeasmile29@gmail.com with your order number and we’ll start the process the same day. Custom fits are final sale. Full details on the Returns & Exchanges page.

Hoodies, tees and joggers run relaxed and true-to-size; jerseys are an athletic cut. Check the Size Guide for garment measurements in cm and inches. If you’re between sizes, size up for a roomier streetwear fit or message us with your measurements and we’ll advise.

Cold wash inside-out, hang dry, and don’t iron directly on prints or embroidery. Headwear is spot-clean only. Care instructions are printed on each product page under Additional Info.