Last updated: 8 September 2026
We want every piece to land right. If it doesn’t, you have 14 days from delivery to exchange it or send it back for a refund.
At a glance
What can be returned
To be eligible for a return or exchange, the item must be:
- Unworn and unwashed, in the condition you received it.
- With all tags attached and in the original packaging where possible.
- Returned within 14 days of the delivery date shown on your tracking.
What can’t be returned
- Custom fits and made-to-order pieces (bespoke colourways or sizing) — these are final sale unless faulty.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned after the 14-day window.
How to start a return or exchange
- Email us within 14 days. Send your FS- order number, the item(s), and whether you’d like an exchange (which size/colour) or a refund to fakeasmile29@gmail.com. You can also message us on WhatsApp.
- We confirm the same day. You’ll get a return reference and the return address (our Lagos studio, or a UK collection point where available).
- Pack and send it back. Use a tracked service and keep the receipt — the parcel is your responsibility until it reaches us.
- Inspection & resolution. Within 3 business days of receiving the item we’ll dispatch your exchange or issue the refund.
Exchanges
Exchanges are free for a different size or colour of the same product, subject to stock. If your replacement is out of stock we’ll offer an alternative piece of the same value or a refund. We ship the exchange as soon as your return is inspected — shipping on the replacement is on us.
Refunds
Refunds are issued to the original payment method through Nomba once the return passes inspection. It typically takes 5–10 business days for the funds to show on your statement, depending on your bank. We refund the full price you paid for the item; any customs charges paid on international orders are not refundable by us.
Return shipping costs
- Change of mind / wrong size ordered: you cover the cost of sending the item back. Exchange shipping to you is free.
- Our mistake (wrong item sent, faulty or damaged on arrival): we cover return shipping and the replacement — contact us and we’ll arrange it.
Faulty or incorrect items
Every piece is checked before it leaves the studio, but if something slipped through, email us within 48 hours of delivery with photos of the issue and your order number. We’ll replace it, repair it, or refund you in full — your choice — and cover all shipping.
This policy doesn’t limit your statutory rights. Customers in the UK keep their rights under the Consumer Rights Act 2015; customers in Nigeria keep theirs under the Federal Competition and Consumer Protection Act 2018.
Contact
Returns team: fakeasmile29@gmail.com · WhatsApp · Studio: 16 Iyabo Arole Street, Ikorodu Grammar School, Lagos, Nigeria. Related: Shipping & Delivery · Size Guide.