Last updated: 8 September 2026
Every order ships direct from our Lagos studio. Shipping is included in the price — there’s no separate delivery fee at checkout, whether you’re in Ikorodu or in London.
At a glance
We ship worldwide. Orders are handed to a tracked courier and you’ll receive the tracking reference as soon as your parcel leaves the studio.
Processing time
Because we produce in small runs, some pieces are in stock and some are finished to order:
- In-stock pieces: prepared and dispatched within 1–3 business days of payment.
- Made-to-order / restocked pieces: 5–7 business days. We’ll tell you at confirmation if your item falls in this group.
- Custom fits: timeline agreed with you on WhatsApp before we start.
Business days are Monday to Saturday, excluding Nigerian public holidays. Orders placed after 4pm WAT count from the next business day.
Delivery estimates
Estimates below are after dispatch and are typical, not guaranteed — couriers, customs and weather can add time.
| Destination | Estimated delivery | Service |
|---|---|---|
| Lagos | 1–3 business days | Tracked courier / rider |
| Rest of Nigeria | 3–7 business days | Tracked courier |
| United Kingdom | 7–14 business days | Tracked international |
| Europe & North America | 7–14 business days | Tracked international |
| Rest of the world | 10–21 business days | Tracked international |
Need it faster for an event or a gift? Message us on WhatsApp before ordering — express options are sometimes possible for an extra charge, quoted upfront.
Tracking your order
When your order is dispatched we email you the courier name and tracking number (and send it on WhatsApp if you’ve shared a number). You can also check progress on the Orders page. If tracking hasn’t updated for 5 business days, contact us and we’ll chase the courier for you.
Customs, duties & taxes (international)
Parcels leaving Nigeria may be assessed import duties, VAT or handling fees by the destination country. These charges are set by your local customs authority, are not included in our prices, and are the responsibility of the recipient. We declare the true contents and value of every parcel.
If a parcel is refused or returned because duties weren’t paid, we can refund the items once they’re back with us, less any return-shipping costs charged by the courier.
Addresses & failed deliveries
- Please double-check your address and phone number at checkout — couriers in Nigeria will call before delivery.
- Need to change the address after ordering? Contact us before dispatch and we’ll update it free of charge.
- If a courier can’t reach you after repeated attempts and the parcel is returned to us, we’ll get in touch to arrange redelivery (a redelivery fee may apply).
Lost or damaged in transit
Every parcel is packed with care, but if your order arrives damaged or goes missing, email fakeasmile29@gmail.com within 48 hours of delivery (or once tracking shows a problem) with your order number and photos of the parcel and item. We’ll replace the piece or refund you in full — you won’t be left out of pocket for a courier’s mistake.
Questions?
Email fakeasmile29@gmail.com or message us on WhatsApp. Studio hours are Mon–Sat, 9am–6pm WAT. Related: Returns & Exchanges · Terms & Conditions.